From SJA

This page has links to the user guides, manuals, and quick reference cards for each phone type we have in service.

Contents 1 SJA Phone Types in Service 1.1 Multi-Line Phones 1.2 Single-Line Phones 1.3 Analog Phones 2 ACD Agent Guides 3 NuPoint Voice Mail 4 Mitel E-Docs

SJA Phone Types in Service

Multi-Line Phones

These are what staff are typically equipped with.

• Mitel 5020 IP User Guide
• Mitel 5212 / 5224 IP User Guide
• Mitel 5212 / 5224 IP Quick Reference Guide
• Mitel 5220 IP User Guide
• Mitel 5220 IP Quick Reference Guide
• Mitel 5235 IP User Guide
• Mitel 5235 IP Quick Reference Guide
• Mitel 5240 IP User Guide
• Mitel 5240 IP Quick Reference Guide
• Mitel 5330 IP User Guide

Single-Line Phones

These are only used as public / courtesy phones.

• Mitel 5001 IP User Guide
• Mitel 5005 IP User Guide
• Mitel 5201 IP User Guide
• Mitel 5205 IP User Guide

Analog Phones

These would be for analog cordless phones, fax machines, debit terminals, etc.

• Analog/ONS User Guide

ACD Agent Guides

• Phone System - ACD Agent Guide (Alberta Council)
• Mitel 5224 IP ACD Agent Guide
• Mitel 5224 IP ACD Agent/Supervisor Guide
• Mitel 5330 IP ACD Agent Guide
• Mitel 5330 IP ACD Agent/Supervisor Guide
• Mitel 5020 IP ACD Agent Quick Reference Guide
• Mitel 5330 IP ACD Agent Quick Reference Guide

NuPoint Voice Mail

• Phone System - Voicemail Configuration (Alberta Council)
• NuPoint 4.1 User Guide
• NuPoint 4.1 Quick Reference Guide

Mitel E-Docs

• Mitel E-Docs - This is where you will find the master, complete list of Mitel documentation.